Privacy Policy

Protecting your personal data and assets is our top priority. We are fully committed to keeping them secure.

RoyalNex collects and retains data necessary for your trading activity on this trading platform. The methods used to collect and store this information are outlined in the Privacy Policy below.

Our policy is underpinned by the following principles:

• To ensure complete transparency about our practices for collecting and storing your personal data:

Our goal is to make it clear how we collect and process data, so you can make informed decisions. We follow clear guidelines and processes for handling data on this official website. Our policy explains the specific methods we use, giving you transparent, concrete information about how it works. You remain in control.

Whenever we determine you should be informed, we’ll share the details promptly. Transparency is at the heart of our approach.

Our dedicated team is available to address any questions you may have about our processes, including our obligations under the laws of Singapore. Please contact us at info@royal-nex.com.

• We do not use personal data for any purpose beyond what is set out in our Privacy Policy.

We may process personal data for purposes that include operating the RoyalNex services and connecting trader-members with third-party trading platforms. We also use this data to maintain and improve the functions and services of our official website, protect our rights, and comply with regulatory or other legal obligations. In addition, we process data as needed to support administrative and other business functions related to the Services we provide to you, the client.

To better tailor our services to your preferences and needs, RoyalNex uses personal data.

• To access and use the essential tools to protect your personal data and safeguard your rights:

At any time, you may contact us to access your personal data. We can update or delete it as needed, and we support requests to transfer your data to you or to a nominated third party. We provide these services so you can better exercise your rights to privacy and control.

• Keep your personal data secure:

Our security systems employ banking-grade measures. While no solution can be guaranteed 100% secure, we are committed to continuously upgrading our systems and reinforcing the safeguards already in place.

We maintain a comprehensive privacy policy and industry-leading security systems.

1. The Scope?

This policy sets out our procedures for collecting, processing, and sharing personal data relating to individuals.

The terms of this policy apply to all natural persons who are identifiable or already identified. This includes any individual who can be identified, or has been identified, in connection with data entrusted to us or data we can access and/or combine.

Data processing, as defined in the Privacy Policy, specifically refers to the storage, management, and organisation of personal data.

We do not collect, or seek to collect, any information about individuals under the age of 18. Individuals under 18 are not permitted to use our platform for any purpose. If we identify a user or any data relating to a person under 18, we will delete it immediately.

2. What personal data do we retain?

When you register on our official website, we collect the personal data required to enable your use of our services. Where necessary, we may also request additional personal data to verify account ownership. To maintain and improve service quality, we collect and analyse data about your use of our platform and the services of our third-party partners.

3. You are under no obligation to provide the company with your personal data.

You are not obliged to provide your data to us; however, if you choose not to, we may be unable to deliver certain services, and your access to our platform may be limited.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect any data that can be used to personally identify you. However, we log your account activity, IP address, and the date and time of access. For maintenance, security, and support, we retain system crash reports, browser details, and the type of device used to access your account. We also record the language associated with your account.

Regarding personal data, we collect and store only the information you consent to provide when you connect to a third-party trading platform through our services.

Personal data you have provided to third-party platforms may include your full name, address, telephone number, and email address.

5. Why does the company need my personal data, and is it legal for them to collect it?

The company’s collection, storage, and processing of your personal information are solely for the purposes set out in the Policy. All such use and processing comply with the relevant laws in Singapore.

The company will only handle, process, and transmit your data in compliance with applicable laws in Singapore. The legal bases for this are set out below:

• You consent to the company storing and processing your personal data. By submitting your data to the company, you also authorise us to transfer it to the relevant third-party trading platform. Your consent covers the processing of your personal data for one or more specified purposes.
• For purposes such as improving services, establishing or defending legal claims, and pursuing other legitimate interests, the company may be required to store and process your personal data.
• Processing data is necessary to comply with legal obligations.

If you would like more information about the data processing activities we are required to perform, please contact us by email.

Below is a list of the specific purposes for which we may process your personal data, together with the applicable legal bases.

6. Transferring Personal Data to Third Parties

To store and process IP addresses, conduct user surveys and analysis, and deliver related services, the company may share anonymised personal data with third-party service providers.

At your request, we may share certain personal data you provide with third-party services. In such cases, the use of your data will be governed by the relevant company's privacy policy. This may include multiple digital trading platforms.

To better serve our clients and enhance our overall services, the company may share personal information with its affiliates and partner companies.

Where required by law, or to protect the company’s rights and assets and those of third-party partners, we may disclose data to the relevant legal or regulatory authorities.

In connection with a significant corporate transaction, such as the sale of the company, securing investment, or obtaining a loan, we may share relevant data in a lawful and appropriate manner. This also applies in the event of a merger, restructuring, consolidation, or bankruptcy, in accordance with applicable law.

7. Cookies and Third-Party Services

On our official website, we may use cookies and similar technologies for site analytics and in collaboration with advertising partners, in accordance with applicable laws and standard industry practices.

Cookies are small files stored on your device when you visit our official website. We use them to collect information about your browsing behaviour and preferences, so we can personalise and enhance your experience. Cookies help us remember your settings and tailor our service offerings accordingly. They are also used for site analytics and statistical reporting to support strategic planning.

Generally, the site uses two types of cookies. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends, allowing the site to recognise you when you return and making it easier to use.

Types of cookies:

Cookies may be used when necessary and only for their intended purposes:

Cookies are blocked or have been deleted

To delete or block cookies, use your browser settings. For step-by-step guidance, follow the links below to the official websites of the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Blocking cookies may prevent some operations and site features from working as expected.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to carry out the operations outlined elsewhere in this policy. We may keep it for a longer period where required by applicable local laws and regulations, or in accordance with our company policies.

At your request and discretion, your personal data will be shared with third-party trading platforms for 12 months. After this period, and with your consent, it will be shared for a further 12 months.

As part of our operations, we regularly review all personal data to determine whether it remains necessary.

9. Transfers of personal data to third countries or international organisations

Where necessary to deliver our services or for security reasons, we may transfer personal data to third countries (outside your country of residence) and to international organisations, with robust security protocols in place. We apply the highest standards of data protection to safeguard your information and ensure you retain access to legal rights and remedies in all cases.

Residents of the EEA (European Economic Area) are protected by applicable data protection laws and safeguards.

• All data transfers are conducted under EU legal jurisdiction and competence, in accordance with the data protection protocols set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).
• All data transfers between public entities or authorities are conducted in accordance with Article 46(2) and governed by a legally binding, enforceable agreement.
• The European Commission’s Standard Contractual Clauses (SCCs), as set out in Article 46(2)(c) of the GDPR, define the requirements for data transfers, and such transfers are carried out in compliance with these Clauses. You can review the Clauses on the European Commission’s official website: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

To learn more about the specific security measures the company uses to protect your personal data during third-country transfers, please email info@wealthwaydigital.uk.

10. Protection of Personal Data

Personal data is protected using industry-leading technical and organisational measures that follow recognised best-practice standards. These measures help prevent unauthorised or accidental destruction, loss, or alteration of that data.

Although we exercise utmost care and follow gold-standard data protection procedures under applicable law, it is not possible to guarantee in all circumstances that your personal data will remain entirely error-free. Accordingly, we cannot be held liable for any disclosure of personal data, or for incidental, intangible, or consequential loss or damage. This includes situations beyond our control, such as transmission errors, unauthorised third-party access, or other similar causes.

If we receive a legally binding request from regulators or law enforcement authorities, we may be required to disclose your personal data to those authorities. Once disclosed under a legal obligation, we cannot control how those authorities handle, store, or protect your data.

Anything sent over the internet, including personal information, carries a risk of interception and is not completely secure. The Company cannot guarantee the security of any data transmitted online, including via the official website.

11. Links to Third-Party Websites

On this website, you may encounter links to third-party applications and websites. Please note that these parties are not our affiliates and are not under our control, and our Privacy Policy does not apply to them. They have their own policies and procedures for collecting and processing personal data, and we are not responsible for their activities. Please exercise your own discretion when accessing or using them.

Before sharing any personal data, always review the privacy policy of the company or service on its official website. Ensure their data collection, use, and processing policies align with your preferences and priorities. If you choose to share information, provide it directly to the service provider.

12. Policy Amendments

We may update or amend this policy at any time. We will notify you of any changes via our official website and other appropriate channels. The updated privacy policy will be posted on the website and will take effect immediately upon publication, unless otherwise stated.

13. Your Personal Data Rights

You have full control—and the final say—over how we use your personal data. You can verify its accuracy, correct any errors, and choose to delete it or restrict the scope and nature of our processing.

On this page, EEA residents will find information relevant to them:

Your personal data is protected by the rights described herein. By emailing the address below, you can exercise these rights immediately.

Accessing Your Rights

If the personal data you have provided to us is accurate, you may access it at any time. Any personal data we process is available to us and can therefore be verified.

You may request access to your personal data at any time for verification, and we will provide it to you in electronic form. If you require additional copies of the data we process beyond the initial copy provided, a reasonable fee may apply.

Rights afforded by law and under this privacy policy must not infringe the rights of others. The company reserves the right to deny or restrict access to personal data where such access would compromise the rights and freedoms of others.

Right to Rectify Errors

Any inaccuracies in your personal data, whether due to omissions or incorrect details, may be corrected by you or by the Company to ensure proper processing.

Erasure Rights

You have the right to request the deletion of your personal data in the following situations: 1) if your data has been processed without your consent or otherwise outside legal boundaries; 2) if you ask us to remove your data and the Company has no legal obligation to retain it; 3) if you object to any further processing by us, even where lawful and based on our legitimate interests or those of a third-party provider; and 4) if we are required by law to delete your data.

The right to deletion is overridden by legal obligations under EU or any member state law. It likewise does not apply where the data is required to establish, exercise or defend legal claims.

Right to Restrict Data Processing

You have the right to request a restriction on the processing of your personal information if you believe it is inaccurate.

If you request that the use of your personal data be restricted, it will be deleted except in the following circumstances: 1) where EU or Member State law prevents deletion; 2) with your consent, where it is needed for the establishment, exercise or defence of legal claims; 3) to protect the rights of another natural person.

Data Portability Rights

You have the right to access and review any personal data you have provided, if you have consented in any form to its collection and it is processed by automated means.

You may request the transfer of any or all of your personal data to another company or organisation, where technically feasible. This does not affect your right to have your data deleted. We cannot fulfil such a request if doing so would infringe the rights or freedoms of another individual.

Right to object to data processing

While the Company may process data to pursue its legitimate interests, or those of a third-party service provider, you have the right to object and request that such processing stop. However, this does not apply where there is a compelling legal basis to continue, including the establishment, exercise, or defence of legal claims. In such circumstances, we may continue processing your personal data.

You may, at any time, request that your personal data not be processed for any direct marketing purposes.

Your Right to Withdraw or Decline Consent

You may withdraw your consent to our processing of your personal data at any time, with immediate effect where possible. This does not apply retrospectively to any processing carried out before you withdrew your consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been compromised in relation to the processing of your personal data, EU Member States have designated regulatory and supervisory authorities to handle such matters. You may lodge a complaint with the relevant authority at your discretion.

Section 13 outlines the circumstances in which your personal data rights may be restricted under European Union law or the laws of its Member States.

Once we receive your request concerning your personal data and its processing, we will provide access to the information you requested, as set out in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will inform you within one month of receiving your request.

Where permitted by law and by Section 13, we will provide the requested information electronically at no charge. We may impose a reasonable fee or decline requests that are frivolous, excessive, or repetitive.

For data protection and security purposes, we reserve the right to request additional proof of identity if we have reasonable doubt about the identity of the individual requesting personal data.